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Frequently Asked Questions
Everything you need to know about eSIM.
Just scan the QR code, activate in minutes, and enjoy instant internet wherever you are.
More practical, faster, and ready to use before you depart.
• Apple iPhone: iPhone XR and newer models
• Samsung Galaxy: Galaxy S20 and newer models
• Google Pixel: Pixel 3 and newer models
If you're unsure, please check your device specifications or contact the Jelania team, we're ready to help ensure your phone's compatibility before purchase.
1. Complete payment
2. Receive QR Code via email
3. Open Cellular Settings on your phone
4. Select Add eSIM / Add Cellular Plan
5. Scan QR Code
6. Done! Internet is ready to use upon arrival at your destination.
With Jelania eSIM, your Indonesian WhatsApp number doesn't change.
Use WhatsApp as usual for chat and calls, while the eSIM provides a fast internet connection during your trip.
The active period calculation only begins when the eSIM connects to a supported network in the destination country, usually when you land.
Throttled means the internet speed will be reduced after reaching a certain usage limit (according to Fair Usage Policy). Internet can still be used, but at a lower speed.